About Us

Harkins Associates (HA), a healthcare sales and business development firm provides consulting and training for physician liaison teams and employer-direct sales programs. We work with health systems, hospitals, free-standing diagnostic and treatment organizations, ACOs and physician practices to develop or improve upon provider relations and drive growth. HA provides comprehensive program development from the earliest stages of market need assessment and launch planning to program implementation. 

In addition to launching new program growth, Harkins Associates assists existing programs achieve growth goals by identifying areas of needed improvement, developing sound business development plans, implementing innovative strategies, and providing field staff with the skills to effectively achieve organization goals. 

Harkins consultants and instructors have extensive experience in consultative sales and communications, business development and selling, through employment as representatives, trained facilitators, and managers. (See Drop down "Consultants and Trainers" to learn more) Our methodology and customization processes for the programs and coaching sessions we deliver are exclusive to Harkins Associates.

About Kathleen

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Prior to forming Harkins Associates in 2004, Ms. Harkins was employed as Chief Marketing Officer for a managed provider organization, where she managed physician relations, drove engagement strategies, developed and launch new service, and conducted contracting with regional employers. She also served as Chief Operating Officer for the managed care arm of the health system.  As Vice President of Sales and Marketing for a developer of free-standing healthcare facilities, Kathleen was responsible for the sales / physician liaison organization, and market strategy. Previously, she was Director of Marketing & Sales for national hospital consulting and management firm and was as Director of Corporate Brand Identity for the parent corporation, which held 15 subsidiary companies serving the healthcare industry.  Ms. Harkins is a trained facilitator for consultative selling and certified "train-the-trainer". 

Ms. Harkins has lectured throughout the US, speaking for the Healthcare Strategy Institute, American Association of Physician Liaisons, the World Congress for Leadership Summit, the AMA-Academy for Health Services Marketing, and the Society for Healthcare Strategy and Market Development, and has taught sales at the Wharton School Small Business Center in Philadelphia. 

Ms. Harkins publishes a quarterly newsletter and is a regular contributor to online and print publications, such as Becker’s Hospital Review. She is a member of the Society of Healthcare Strategy and Market Development, and the American College of Healthcare Executives. Ms. Harkins has a BA degree in health education from Rowan University in Glassboro, New Jersey; and has completed MBA course work at Temple University in Philadelphia.

Kathleen Harkins provided sales education, training and development for a sales staff in a range of experience and responsibilities (new salespeople, mid- and senior level sales staff, sales VPs). She was thorough, versatile, organized, and managed timelines well. What really impressed me is that she took the time to understand our business, our clients, our services and how to bring structure to our sales process.
Vice President, Marketing National Imaging Company

I highly recommend Kathleen Harkins of Harkins Associates to help you improve your sales organization. Her consultative sales approach is all about getting results. Kathleen not only knows sales and sales management, she knows how to teach it to others. Her training style also makes this learning stick.
Product Manager Health System, Oncology Services