Customer Service Training
Our trainings are customized to meet the challenges and performance needs of your customer service staff. Highly interactive, with exercises and role-plays designed for easy transfer to the work environment, workshops address issues common to many customer service employees:
- Understanding customer needs
- Mastering telephone etiquette
- Conveying your organization’s image in a positive manner
- Active listening
- Handling request
- Identifying solutions to problems and gaining agreement
- Turning around a negative situation
- Dealing with difficult and irate customers
- Reducing job-related stress
- Staying motivated